At Pixi Photo Framing, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to help with our Refund and Returns Policy.

1. Refunds:

   • We offer refunds on eligible items within [insert number] days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
   • To initiate a refund, please contact our customer service team at [insert contact email or phone number]. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process.
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [insert number] business days.

2. Returns:

   • In addition to refunds, we also accept returns for exchange or store credit within [insert number] days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
   • To initiate a return, please contact our customer service team at [insert contact email or phone number]. Provide your order number and specify whether you would like an exchange or store credit.
   • Once your return is received and inspected, we will process the exchange or issue store credit accordingly. If the item is not available for exchange, a store credit will be issued for the value of the returned item.

3. Non-Returnable Items:

   • Certain items are not eligible for refunds or returns, including:
     • Customized or personalized products made to order.
     • Items that have been used, damaged, or altered after receipt.
     • Gift cards and digital downloads.
   • Please carefully review product descriptions and customization options before placing your order.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label for the return.
   • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately upon receipt. Provide detailed information and, if possible, photos of the damage. We will work to resolve the issue promptly, either by replacing the item or issuing a refund.